To succeed in an online course it is essential that you be willing to seek help when you need it. In addition, you must be persistent in your requests for information and resources. Online learners must be assertive. You cannot wait for information to come to you: you must go out and get the information you need.
Appalachian State University Technical Support Services
Contact your instructor by email, phone or set an appointment to meet with them.
If the instructor cannot be reached and more than one week passes without a response to your inquiry, contact the department secretary.